It is easy to contact the Telcomsel call centre to make a complaint
As one of the subsidiaries managed by state-owned enterprises, Telcomsal’s call center is always provided by the manager. The company involved in telecommunications provides a company’s service information center that aims to respond to all consumer complaints and inquiries.
Amid this coronavirus pandemic, the role of call centres as information centres of companies is very important. Several branch offices of the telcomsel were forced to close down to prevent the spread of coronavirus in Indonesia.
In addition to providing call center services through interactive telephone lines, Telcomsel also provides special emails to handle complaints related to service products. In addition, there are also social media accounts managed by call center officials who respond to all complaints and queries from users. Therefore, now users can easily connect to the call center from Telcomsel.
Functions and roles of Telcomsel Call Centre in serving consumers
As a company engaged in telecommunications networks, Telcomsel certainly offers a variety of low-cost packages for consumer needs. One of them is the phone package, sms package and internet data allocation package. However, there are still many consumers who do not know the meaning of Telcombsel services.
So consumers wonder if they will contact the call center service and ask for an explanation of the package. But apart from that, there are many functions and roles of call centers offered by Telcombsel. These include the following:
- Providing product information and promotions from the company
First, the operation and role of this Telcomsel call center is to provide notice regarding the product information provided by the company. As a company engaged in telecommunications, Telcombe always innovates in providing the necessary packages to consumers.
Thus, the call center is trusted to explain all the product information to customers. In addition, the role of the call center is also required for the company, especially for advertising campaigns run by the company.
- Providing solutions to problems experienced by customers
Secondly, this call center service also works to inform customers about the handling of the issues being experienced. Call center services also have the right to deal with issues or obstacles faced by consumers.
However, if the reported issue is related to technical or network issues. Therefore, the call centre will send the report to the relevant section. You will only receive a reporting ticket number from Telcomsal’s call center.
- Record all customer complaints so that they can be used as an evaluation material
Thirdly, every call centre official from Telcomsel is required to record all complaints, complaints, reviews and recommendations submitted by the customers. This is because, from the complaints and inputs of the users, this is the subject of evaluation regarding the products coming from Telcomsal.
If the customer does not like the product package of the telcombs, the company will replace the package. That way, all customer complaint records can determine whether or not the package provided by Telcomsel complies with the customer’s wishes.
Comparison of Telcomsel Call Centre compared to other Telecom Company Call Centres
The call center provided by Telcomsel is more responsive compared to other competing companies. This is caused by two factors. First, consumers never complain about the product package services managed by Telcombsel.
Secondly, call centre services are provided round the clock with qualified officials. Therefore, all complaints experienced by consumers can be dealt with immediately. It’s amazing whether the call center that comes from Telkomsel always offers the best to consumers.
In addition to this, Telcomsel provides a number of methods of contacting call center services to users who wish to complain about product issues. Please note that there are 3 methods you can use to contact the information center service offered by Telcoms.
You can contact Telkomsel’s call center through an interactive telephone line, send a direct message via social media, or approach the “My Telkomsel” application to complain about complaints regarding Telkomsel’s products.
Generally, all call center services offered by Telcomsel are active for the entire 24 hours a day. Therefore, the company can listen to your complaints until you contact him. moreover, there is no time limit for contacting the telcomsel call centre service .
Differences in call center services provided by Telkomsel
As one of the “red plate” subsidiaries, Telkomsel certainly wants to be indonesia’s best telecommunications company. The market segment, which has begun to penetrate over the millennium, has certainly been carefully calculated. Therefore, the call center service is divided into 3 modes.
The first time is through an interactive phone line. This service is often used directly by customers who need a solution to the problem. Because, this is fast in dealing with the connection by interactive phone. However, sometimes the operator charges a fee to contact the call centre via the phone line.
The second method is to submit a complaint through a social media short message or live message. Telcomsel’s call center via social media is often chosen by millennials because millennials always use social media.
However, this method is felt to be slow in dealing with the problem. This is because call center services take longer to answer the complaints or questions you ask.
The third method is through the use of My Telkomsel. By using my Telcomsel service, you can submit complaints or complaints about Telcombsel product packages.
This is because the application has a live chat feature so that you respond to the officer for complaints submitted and it will be answered quickly. In addition, you can purchase a credit or data package allocation directly from the MyTelcomsel app. The complaint submission process will be answered directly by the officers of the Telcomsel call centre.
How to contact call center service from Telcomsal
It is not difficult to contact the call center service from Telcomsal. That’s it, you need to choose a method to contact the call center service. If you are using the service through an interactive telephone connection, you can call directly at 0807-1811-811.
You can contact this number for all Telcomsal customers. For HALO card users, you can call 133 (toll-free). And for users as Simpathi and Kartu, you can call 188 (subject to credit charges if designated by call center authorities) or 155 (cashless).
You can use your personal account to submit a complaint to one of you who plans to contact the call center via social media. Please search for a Telcomsel (Twitter) or Telcomsel account (Facebook and Instagram). Then, send a message via the live messaging feature to Telcomsel’s call center on social media . Don’t forget, report the complaints you’ve experienced.
The last time through the My Telcomsel app. First of all, first download, install, and sign up for an account. Then, there is a menu “Contact call center or CS”. Then, raise the complaints you are experiencing. After that, the call center will respond to all the complaints or queries that are asked.
One of the subsidiaries managed by the government, Telcomsel certainly offers a call center to serve customers’ complaints or queries. There are 3 methods by which you can connect with call center services. Therefore, choose one of the ways to contact telcomsal’s call center to submit complaints or questions about the product.