Here are the latest Bukalapak call centres to lodge complaints
For those of you experiencing problems or want to know the latest information, then here is the Bukalapak call centre via phone and social media that you can contact. This integrated information service center of one of the largest e-commerce applications in Indonesia actively serves consumers for a full 24 hours. Therefore, you do not need to delay contacting the Bukalapak call centre if you are having problems shopping.
This is because Bukalapak’s team will help handle obstacles, complaints, criticisms, and suggestions from users. This is Bukalapak’s commitment to maintaining customer satisfaction related to shopping through online media. Therefore, the Bukalapak team will respond quickly to all consumer complaints or complaints.
The Importance of the Role of the Bukalapak Call Centre in the Eyes of Consumers
The integrated call center or information center alerted by this company is tasked with answering, finding solutions, and accommodating the aspirations of all consumer complaints or complaints. Therefore, call centers play an important role in maintaining consumer trust when using products from the company.
It’s the same with Bukalapak. One of the largest e-commerce companies in Indonesia provides a call center that is operational 24 hours in 7 days. There are 3 ways you can use to connect to call center services from Bukalapak. First, you can use the interactive phone service.
Secondly, you can send messages via social media or email. And third, you can use the Open Help menu available in the application directly. This is the Bukalapak call centre that you can use when you are having problems or problems shopping in Bukalapak.
Therefore, you can choose the call centre services that have been provided by the Bukalapak team. Try to choose Bukalapak’s call center service according to the type of complaint you feel while shopping.
Bukalapak Types of Consumer Complaints and must contact the Call Centre
Bukalapak is indeed one of the market relationships that always responds to every complaint and consumer input. All Bukalapak users’ complaints were immediately well responded to. Therefore, these are the types of complaints that must be resolved by contacting the Bukalabak call centre. Among them are the following:
- Orders That Never Come
It’s indeed quite annoying if the order pack doesn’t come. For this reason, consumers need clarity on the order packages that have been purchased. So, this is the Bukalapak call center that you have to contact. In addition to contacting the Bukalapak call center, you also have to contact the delivery party. The goal is for you to get more detailed package information.
- Compatibility of Purchased Products
The Bukalapa k call centrealso serves as an intermediary between sellers and buyers. Sometimes, buyers feel that fraud has been committed by the seller. Therefore, the buyer submits a complaint to the call centre. And the call center will send user reports to the relevant department for the investigation process.
- Barriers in pulling back balance
Vendors or vendors in Bukalapak often have difficulties in removing the balance from selling. This could be caused by a maintenance application or other factors. This is the Bukalapak call centre that you must connect so that the balance of selling money can be disconnected immediately to the seller’s account.
- Don’t get promo benefits
If users do not get the benefits of the stored promo, then you can contact the call center. This is because there are several factors that cause users not to get the benefits of promos organized by Bukalapak. For more details, you can ask the call center directly from Bukalapak.
Here the Bukalapak call centre comes via interactive phone and social media which is active 24 hours
To submit complaints, complaints, criticisms, and suggestions after shopping in Bukalapak, you can contact the application’s call centre directly. Bukalapak is very open if there are several users who want to submit complaints or suggestions.
No wonder bukalapak call centre is available in the form of interactive phones to social media. In fact, the Bukalapak application also provides a call center service that is ready to help you find solutions to proven complaints or obstacles.
You can choose the types of call centres that have been alerted by the Bukalapak team. If the complaint or obstruction you are experiencing is urgent, then it is the Bukalapak call centre via interactive phone that must be contacted.
You can call (021) 50813333. This interactive phone from Bukalapak stands 24 hours to help consumers who are having problems shopping in Bukalapak.
And if you are experiencing non-urgent complaints or want to communicate criticisms and suggestions, then you can contact the call centre from Bukalapak via social media.
You can send a direct message (DM) via Bukalapak’s Twitter account on @BukaBantuan. In addition to sending direct messages (DM), you can also provide comments which will later be replied to by the social media team from Bukalapak.
In addition, you can also submit complaints by electronic message or email. And here comes the Bukalapak call centre via email in cs.mitra@bukalapak.com. For the message topic, write down the complaints you feel while shopping in Bukalapak. Then, attach evidence in the form of images, videos, or screenshots.
Comparison of call centres provided by Bukalapak
As one type of request for online shopping, Bukalapak has also warned a call centre that is ready to serve consumers for 24 hours in 7 days. Therefore, you can report problems on weekends and still be served by the support provided by Bukalapak.
There are several users who compare the performance of Bukalapak call center. On average, consumers find Bukalapak’s call centre service through this interactive phone connection to be more responsive.
This is because the service through this interactive telephone connection is usually for emergency complaints. Therefore, the officer will provide soluble measures. Tidak wonders if this is a bukalapak call centre that is always busy handling consumer complaints.
However, you will be charged a call fee to contact the Bukalapak call centre via this interactive phone. So, make sure you have enough credit to contact the integrated information center of Bukalapak.
Some users also mentioned that submitting complaints through social media such as Twitter and email takes longer. This is because call centre officials from Bukalapak through social media are also responsible for replying forthcoming direct message (DM) messages from other users.
Therefore, the settlement process takes a longer time compared to using an interactive phone call center. Only that, there is no cost to contact the Bukalapak call centre through social media. Therefore, this is an alternative Bukalapak call centre if you are unable to contact the officer through an interactive phone line.
Bukalapak is one of the largest market applications in Indonesia. Therefore, it is not surprising to have many call centres to make it easier for consumers to submit complaints or complaints. For that, this is the Bukalapak call centre you can contact when you are having trouble shopping.